Terms & Condtions

Pricing

• Service fee will be offered depending on the clients needs and will be quoted once property has been inspected.
• Our services include the general cleaning and maintenance according to the agreement. If there is some special cleaning required such as sofa cleaning, urgent steam cleaning, deep cleaning or special repair etc. this will be on an extra charge.
• The Company retains the right to amend the initial quotation, should the Client’s original requirements change or upon inspection of the property by us.

Access

• The Client must provide electricity and running water at the premises where the service is carried out.
• The Client is responsible for providing access to the their property at the scheduled time. If keys are provided, they must open and close all locks without any special efforts or skills. Failure to provide access to the property means we are unable to provide the service.
• Snooze Asia – The cleaning company is NOT responsible for any alarms triggered during a cleaning service session. The customer MUST provide the cleaning company with full instructions for disabling and/or resetting any alarm systems on the premises.

Payment

Payments associated with provided services are arranged by the methods listed below, as follows:

1. Cash payment
2. Bank transfer payment

Receipts will be provided within seven days after payment is received. This is required by our Accounting Department for processing, verifying and audit purposes. All requested extra services will be invoices separately.

Cancellations

• Our yearly services can’t be cancelled as we have assigned a specific team and services to your property unless there is a serious reason and has been agreed by both parties.
• The company reserves the right to refuse service to anyone for any reason. These reasons include but are not limited to: not being able to gain entry to a home, no power / electricity, frequent cancellations or schedule changes, improper or dishonest booking, project out of the scope of the original booking, being rude to staff or affiliates, technical problems during the booking, poaching or attempting to poach talent away from the company (at any price), and / or incorrect or non-functioning billing information.
• The Client can reschedule or cancel the appointment over the phone or by e-mail.
• We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well being of our operatives.
• The cleaning company has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned cleaning team.

Insurance

• The Company holds Public Liability Insurance.
• Claims can be covered by the Company and/or its operatives insurance, only if the damage/breakages are reported within 24hours of the cleaning service visit.
• The Company reserves any right to refuse disclosure of confidential company documents.

Claims

• No refund claims will be considered once the cleaning service has been carried out.
• Upon the act of arranging a booking for any type of service, client confirms that he/she has read and agreed with the company Payment Terms and Conditions, as well as the general Terms and Conditions.
• If a client reschedules a cleaning session more than once, there aren’t any guarantees applied, because we may have to refer to subcontractors.
• All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by the Company with details of the complaint within 24 hours of the work being completed. No claims will be considered after the guarantee period.
• All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by the Company with details of the complaint within 24 hours of the work being completed. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.
• The client isn’t eligible to a re-clean session if he/she or a 3rd party has behaved inappropriately or has harassed our staff. Examples of inappropriate behaviour include : sexual harassment, cursing, insulting or beating our employees.
• The Client agrees to allow the Company back to re-clean and inspect any disputed areas/items before arranging a third party to carry out services.
• A re-clean session can be performed only at a day and time which is convenient for both parties – the customer and our company. If all of our teams are booked we reserve the right to postpone the re-clean session for a period no longer than 1 week.
• The Client must be present at all times during the recovery clean.
• The Company reserves the right to only offer one recovery clean per service.
• Once third parties except for the landlord, property manager or checkout agent have entered the cleaned property, we reserve the right to reject a re-clean session claim.
• Nobody can guarantee that all the stains will come out, it always depends what type of stain it is, how old and if it’s treated already. We guarantee that we are using top equipment and detergents and our technicians are professional and will do their best.
• The Company is not liable for any wear or discoloration of areas that becomes more notable once dirt is removed.
  While our operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed.
• The Company may require entry to the location of the claim within 24 hours to correct the problem.
• In case of damage, proven to be caused by us, The Company will repair the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement. This liability applies only once the payment for the service has been received in full.
• We cannot guarantee that our cleaning service will remove stubborn stains or odours. Any stains or odours that reappear after dried out, do not qualify as a reason for a free re-clean.

Liability

The Company reserves the right not to be liable for:

• The Company is not liable for completing tasks which are not stated on our task list.
• Cleaning jobs not complete due to the lack of suitable cleaning detergents and/or equipment in full working order, hot water or power.
• Failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods.
• Existing damage or spillage that cannot be cleaned/removed completely using provided by the customer cleaning detergents and equipment or standard cleaning equipment.
• Any damages caused by a faulty or not in full working order detergents/equipment supplied by the customer.
• If the customer has got items which need special cleaning methods and special cleaning detergents, The Company reserves the right to refuse the provision of the cleaning detergents.
• A third parties or their actions who enter or are present at the Client’s premises during the cleaning visit. The cleaners cannot be relied on to grant access to the property to any third parties.
• Items excluded from the cleaning company’s liability include: cash, jewellery, art, antiques and items of sentimental value. Refund for items of sentimental/personal value will be made only at its current cash value.
• The Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by the cleaning operatives.
• We are not responsible for any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.
• The Company is not liable for any wear or discoloration of fabric that becomes more notable once dirt is removed.We are not liable for any damages caused by faulty products/equipment provided by the customer.

Special Offer Conditions

• Promotional offers cannot be combined with other offers or discounts.
• Promotional offers do not apply for minimum charges.
• Promotional offers are subject to availability and usually apply for specific days, time slots and areas.
• Every promotion holds its own terms and conditions – for specific information please call us further.
• By providing your email address and phone number to our operators you agree to receive our promotional newsletters. You can freely unsubscribe from them anytime, by clicking on the ‘unsubscribe’ (in emails).